FAQ

WHAT IS HAIR BY SCIENCE?
WHAT MAKES HBS BETTER THAN THE COMPETITION?
IS HAIR BY SCIENCE LEGAL?

Absolutely. Hair By Science offer prescription hair re-growth treatments through our online platform according to the Telehealth Guidelines put forward by the Australian Department of Health. In order to access these medications without physically going to see a doctor, we require our patients to fill in a short medical questionnaire that contains the same questions a doctor would ask in a face to face consultation. By filling in the online medical questionnaire, our team of registered Australian doctors will issue a prescription in your name which is then sent to our state-of-the-art, registered, compounding pharmacy located in Sydney, Australia, who will then express post the medication to your door.

WHY DO I NEED TO REGISTER?

HBS operates under the strict Telehealth Guidelines put forward by the Australian Department of Health. These guidelines are in place to ensure the safety of the public when purchasing medical treatments. Legally we are not able to disclose detailed product profiles without first qualify you as a potential customer. See IS HAIR BY SCIENCE LEGAL?

DO I NEED TO REGISTER TO BUY THE 'EXTRA' NON-PRESCRIPTION PRODUCTS?

No, you do not need to register an account if you are not buying a package containing prescription medicine. The registration process, including the medical questionnaire is only necessary to purchase prescription goods, all other items can be purchased without creating an account or filling in the medical questionnaire.

ARE HBS PRODUCTS SUITABLE FOR ALL HAIR TYPES?

Yes. Male and Female. Whether your hair is short, long, thin, thick, straight, curly, blonde or fluro pink, the core biology and mechanics that produce and regulate hair follicles are the same.

ARE THERE ANY SIDE EFFECTS?

The products have excellent safety profiles and the side effects are minimal. Please log in and view the product page to view these side effects. (As the packages contain scheduled medications, legally, you are required to register before we can disclose this information)

HOW SOON CAN I EXPECT RESULTS?

The treatment will begin taking effect immediately after commencement. In the first month or two you will notice your hair loss will slow down or even stop completely. Regrowth will take a little bit longer as it takes time for your follicles to leave the resting phase and re-enter into a growth phase. Noticeable regrowth generally occurs around 2-3 months. This is why all our bundles come as a 3-month supply. It's important to remember that everyone is different, and the time taken to see results may vary.

WHY A 3-MONTH SUPPLY?

It generally takes around 2-3 months to see noticeable results in the mirror. Unfortunately, there is no such thing as a quick fix and it's important to have realistic expectations. We do recognise that 3 months is a commitment, but like most worthy achievements, commitment and consistency are key. If at the end of the 3 months you find the treatment has not worked for you, we will refund your money in full.

WHO DEVISED THE TOPICAL SERUM?

The serum was devised by our medical director, Dr Jermey Cumpston alongside our chief pharmacist and team of engineers.

IS MY ORDER AND ACCOUNT INFORMATION CONFIDENTIAL?

Absolutely, please look at our privacy policy for more details.

HOW DOES THE SCRIPTING PROCESS WORK?

Once you have placed the order online our doctors will review it in conjunction with your medical questionnaire. As long as there are no contraindications and the doctor deem your order appropriate, they will issue a script, at which point you will be notified via email. The scripted order will then be filled and despatched by the compounding pharmacy using express shipping and discreet packaging.

HOW LONG WILL I HAVE TO WAIT BEFORE I GET MY ORDER?

Please allow 1-2 business days for the scripting process and a further 1-3 days for shipping.

WHAT DO YOU MEAN BY 'CANCEL ANYTIME'?

The subscription service is purely for the customers convenience. After 12 weeks a new order is placed automatically, and the customer receives a new 3-month supply of the products. We allow customers to cancel anytime with no additional fees as we are not trying to lock people in to a long-term commitment. We are confident enough that you will be pleased with the results and continue under your own terms :)

WHAT IS THE MONEY BACK GUARANTEE?

Everyone is different and like all other medical treatments the results will vary from person to person. For a very small percentage of people this treatment may not work at all. If after the first 3-month treatment you find there has been no difference, we will refund your money in full. In short, you have nothing to lose and everything to gain. Uploading progress photographs are necessary to qualify for the money back guarantee. Please see Terms and Conditions for a full list of requirements.